FAQ

If you would like to cancel or update your order, please email us at customerservice@puredown.com as soon as possible. Please include your name, shipping address, order number and the item you wish to cancel or update. If your order has not been shipped, we can cancel or update it immediately. If your order has been shipped already, you will have to return the item after you receive it for a refund.

As soon as your order is shipped, you’ll receive a shipment notification email with a tracking number letting you know your order is on its way. You can track your package on UPS.com using your tracking number.

You can only use one promo code per order.

Orders placed Monday to Friday before 3:00 p.m PST. (excluding holidays) are shipped on the same day, those placed after 3:00 p.m PST are shipped on the next business day. Orders placed on weekends or holidays will be shipped on the next business day.

All our customers are entitled to a free 30-Night Risk-Free trial period!

The free trial period begins on the day your order is delivered. Should you be dissatisfied with your purchase during the trial period, we encourage you to contact us at customerservice@puredown.com with your respective order number, along with the issue you are experiencing, and we will respond as soon as possible.

Our 30-Night Risk-Free trial means our customers may return the products for any reason without incurring any return costs. You will receive a prepaid return label and a full refund. Absolutely no questions asked!

Upon receiving your return in our shipping facility, we will process your refund within 3-5 business days. Please note that based on the card you used to make your purchase, the refund may take up to ten business days to be credited back.

Responsible Down Standard: The down and feathers used in our products have been certified to the RDS (Responsible Down Standard). RDS is a voluntary global standard aiming to ensure that down and feathers come from animals that have not been subjected to unnecessary harm.

STANDARD 100 by OEKO-TEX® certified: If a textile article carries the STANDARD 100 label, you can be certain that every component of this article, i.e. every thread, button, and other accessories, has been tested for harmful substances and that the article, therefore, is harmless for human health.

• Eco-friendliness: The protein in down makes it naturally biodegradable. Due to its natural origin and compostable properties, down also has the lowest carbon footprint of all insulating materials. Furthermore, down recycling has flourished, contributing to down’s green credentials.
• Warmth: Down is by far the warmest insulating material available, giving up to three times the warmth per ounce compared to synthetic materials. In addition, its lightweight and softness give you a cloud-like feel while sleeping.
• Breathability: The breathability of down material ensures your skin can breathe easily, and a steady temperature is maintained throughout the night, ensuring a comfortable night’s sleep.
• Softness: As far as softness goes, there is nothing quite like down. The soft, cozy feel of down almost instantly relaxes people and eases them into a peaceful sleep.
• Durability: The durability of a down comforter is unmatched. With proper care and maintenance, these down comforters can last for generations.

Fill Power is a term you've probably come across when looking at down textiles. Down fill products are made of down clusters, a three-dimensional cluster with fine filaments extending in all directions. Fill power denotes the size of down clusters in a fill. Larger clusters of down represent higher fill power. Fill power can also be understood as the measurement of space a single ounce of down occupies. It is the best quality indicator for down, so you can typically find fill power listed on most premium comforters. It's important to know that down fill power doesn't tell us how warm a comforter will be because there are too many other factors involved affecting warmth, including how much down fill is in the comforter.

Fill power represents the loft of the down used in the bedding item or how fluffy the down is. An ounce of down fill takes up how many cubic inches of space according to its loft. There is more room for air to get trapped in loftier down, resulting in greater insulation.

The fill weight of a down comforter represents the total amount of down contained within it. It is measured in grams and is an important factor to consider when determining an item’s warmth.

If you see black spots through the white shell of your down bedding items, please don’t worry, the black thing is not dirt but naturally grown black or gray down and feathers. We don’t use any decolorizer to decolor the colorful down and feathers but control the rate at 1%, so it’s natural and healthy.

Natural oils and fats present in the down that are essential to make them resilient and pliable aid in the scent of down. People with an acute sense of smell may encounter a faint odor, regardless of how clean the down is. The odor is affected by heat, humidity, or moisture on the down for a prolonged period.

To remove the odor from a down bedding item, you need to dry it thoroughly to avoid mildew growth. One hot tip is to keep your down-filled product in the sun for a few hours before use or use a dryer.

• Eco-friendliness: Down is a natural, environmentally-friendly fiber that does a fantastic job of keeping you warm while being extremely lightweight. It brings the best of nature to your home. Down is also biodegradable, which makes it an excellent natural fertilizer. Puredown follows a strict eco-friendly approach in its production process to ensure the most environmentally friendly purchase for you.
• Warmth: Down is by far the warmest insulating material available, giving up to three times the warmth per ounce compared to synthetic materials. In addition, its lightweight and softness give you a cloud-like feel while sleeping.
• Breathability: Down is highly breathable, ensuring your skin can breathe easily and a constant temperature is maintained throughout the night, ensuring a restful night’s sleep.
• Softness: As far as softness goes, there is nothing quite like down. It is almost impossible to fall asleep without being lulled into a peaceful sleep when one feels the soft, cozy feel of down.
• Durability: The durability of a down comforter is unmatched. With proper care and maintenance, these comforters can last for generations.
• For a detailed read on the benefits of down comforters, head over to our blog post here.

Down comforters come with a small tag attached. The comforter label has detailed instructions about a recommended washing technique. Most down comforters are recommended to be dry cleaned by trusted cleaners.

If you are planning to wash a down comforter at home, do check out our in-depth blog post here.

One of the benefits of down comforters is that they do not require frequent cleaning. Down comforters do not need to be washed more than once or twice a year.

Use A Duvet Cover
Add an extra layer of protection against stains using a duvet cover. Since duvet covers can be easily washed at home, they will keep your down comforter fresh between dry cleanings and help extend its life.

Restore Loft
Down comforters need airflow to maintain their loft. When you make your bed, gently shake or fluff your comforter to help redistribute the down and recover its loft. For added loft, place the down comforter in the dryer for a few minutes on a no-heat and air-dry setting. Try this industry secret: Add one or two clean tennis balls or wool dryer balls to the dryer to help prevent knots and reduce wrinkles.

Rejuvenate With Sunlight
Refresh your down comforter by exposing it to sunlight, which allows the fabric to breathe. Lay the comforter on a flat surface in direct sunlight for a few hours on each side. Sunlight helps eliminate odors and gives the fabric a crisp feel.

Spot-Treat Stains
Stains are inevitable, so treating them quickly will keep your down comforter pristine. Read the care labels before starting any spot treatment. Whenever you spot clean, shake the filling away from the stain first. Next, wet the comforter fabric before using a mild stain-remover, and let it sit for about 15 to 20 minutes. Then, pat the stained area of the fabric with a clean, damp cloth until the stain disappears. This process may need to be repeated two or three times, depending on how tough the stain is. You can also use a clean toothbrush when dealing with stubborn stains.

Check for Holes or Leaks
Examine both sides of your down comforter from top to bottom before giving it to the cleaners. Patch any holes so that the down will not leak out.

Are you looking for a detailed guide on how to care for your down comforters? Go check out our blog post here.

The most common area for wear and tear on a down comforter is the area directly over your shoulders. This is due to the friction that is created when people toss and turn during the night. This friction degrades the down, causing the down clusters to rub against each other and the down fibers to eventually break off and turn into dust. Over time, this process causes the down comforter to lose its loft and become thinner and less insulating.

In order to avoid this, it is important to regularly fluff and shake your comforter to redistribute the down and prevent it from settling in one area. Feel for bunching or shifting of the fill by running your hand across the comforter. It is easy to tell whether a down comforter has settled or shifted by holding it up to a light and checking for brighter spots. If you see the empty compartments devoid of down, it is time to replace your down comforter.

Still unsure? Take a look at our insightful read on when to replace a down comforter here.

Baffle box construction essentially has a thin strip of fabric sewn between the top and the bottom cover of the comforter, which creates a 3D chamber that helps to evenly distribute the fill and allows the down clusters to achieve maximum loft. This ensures that the warmth in the comforter is spread over your body more evenly and prevents you from getting too hot while you are sleeping.

Sewn-through construction is exactly what it sounds like. The top and bottom covers are stitched together, creating sealed “pockets” that prevent the fill from shifting. With sewn-through comforters, some heat escapes along the stitch lines, offering an ideal sleeping experience for hot sleepers.

All down comforters occasionally leak feathers. Follow a few simple tips to prevent leaks and increase the life span of your down comforter.

Tip 1: Use a duvet cover to protect the outer fabric of the comforter and the feather filling from the abrupt movements caused by jumping on top or moving under the comforter. It also protects the down comforter from spills and dirt which means minimizing the number of times the comforter needs to be washed. Instead, you just need to wash the duvet cover.

Tip 2: Avoid sitting directly on top of the down comforter for long periods of time as this flattens the comforter, eventually leading the filling to disperse causing the comforter to leak feathers.

Tip 3: Washing a down comforter in a regular washing machine may cause the comforter to flatten and lose its fluffiness and also may cause it to leak. Either using a dry-cleaning service or going to a commercial self-service laundry will help preserve the comforter.

Tip 4: Drying is an important process to bring your down comforter to life. In order to properly dry a comforter, do not forget to set the heat of your dryer to low and check every 20 minutes or so to ensure the fabric doesn’t get too hot. Fluff up your comforter before sleeping for the fill to get evenly distributed.

Natural oils and fats present in the down that are essential to make them resilient and pliable aid in the scent of down. People with an acute sense of smell may encounter a faint odor, regardless of how clean the down is. The odor is affected by heat, humidity, or moisture on the down for a prolonged period. 

To remove the odor from a down comforter, you need to dry it thoroughly to avoid mildew growth. One hot tip is to keep your down-filled product in the sun for a few hours before use, or use a dryer.

Blankets come with a small tag attached. The blanket label has detailed instructions about a recommended washing technique.

If the care label on your down blanket specifies dry cleaning only, we recommend having it professionally cleaned at a dry cleaner’s.

If the care tag says the blanket is machine washable, you can wash your down blanket at home, preferably in a front-loading, full-sized washing machine. Here are a few quick steps to ensure a gentle, clean, fresh wash;

Check for Leaks or Tears
You must check your down blanket for leaks or tears before beginning the washing process. Tears may lead to the leakage of down filling when you wash it.

Load Washer
Place your blanket in a front-loading machine. We recommend using cold water for washing down blankets because warm or hot water might shrink the fabric. To make sure that harsh chemicals don’t damage the all-natural down fill of your blanket, use a mild detergent when washing it.

Extra Rinse Cycle for Best Results
Down blankets should be washed on a delicate cycle for gentle cleaning. Be sure to run an additional rinse cycle to remove any detergent residue.

Dry It
After your blanket has been washed, and you are sure that there is no soap residue, you can start with the drying process. Using a high heat setting may damage the down filling; instead, we recommend tumble drying down blankets at a low heat setting until it is thoroughly dry.

Are you looking for a step-by-step guide to this question? We have you covered with this blog here.

Ideally, down blankets do not need to be washed more than once or twice a year. Additionally, using a duvet cover with your blanket can reduce the frequency of washings. Therefore, if your blanket has corner loops, duvet covers would be a welcome addition to bring an element of style to your bedroom.

One of the best things about down-filled bedding is its incredible resilience, making it a comfortable source of warmth for decades to come. Furthermore, down blankets don’t need to be washed frequently; you can maintain them periodically to preserve their loft and comfort;

Spot Treat Stains
Accidental spills are almost inevitable in every home, but quick fixes can ensure that your blanket remains in excellent condition. First, check the labels before starting with spot treatment. Next, be sure to shake the filling away from the stain before you spot clean. Wet the area with clean water, use a mild stain-removing detergent, and let it sit for about 15 to 20 minutes. Then, using a clean, damp cloth, gently rub the stain out until it disappears.

Depending on how strong the stain is, you may have to repeat this procedure two or three times. For tough stains, you can use a clean toothbrush.

Restore Loft
Down fills are known for their ability to loft. After prolonged use, your blanket may lose its volume. The loft can be quickly restored by hanging the blanket on a blanket/comforter rack or on a clothesline. Restore the loft and freshness of your down blanket by exposing it to the sun from time to time.

An excellent way to keep your blanket plump and fluffy is to make your bed every morning. Then, gently fluff up your blanket after each use to enjoy a soft, cloud-like sleep night after night!

A lot of our customers have mentioned that unlike traditional pillow packaging our pillows arrive flat, tightly rolled, and packed in a vacuum bag.

As part of our commitment to giving back to the environment, we consciously choose vacuum bags, an eco-friendly packaging that saves space, fuel, and transportation costs. Vacuum bags also make our shipping process much faster and more economic!

Let’s walk you through the simple process of unpacking your Puredown pillows:

#1: Tear the plastic off by hand and take out your pillow. If you must use scissors, please be careful not to cut the inner pillow;
#2: Manually fluff the pillows and then let air gradually seep into the pillows;
#3: It will take 20 to 30 minutes for them to return to their original pillow heights.
#4: Voila! Your pillow should now look just like the ones on our homepage!

We recommend checking the care label before you start the cleaning process of a feather pillow. Let’s quickly walk you through the simple steps of washing feather pillows;

Look Out for Leaks or Tears
It is a smart idea to check your pillows for holes or tears before washing them to ensure that the down or feather filling will not leak when you start washing them. Repairs can be done easily with a household sewing kit if they are torn. Pinch and lift the fabric gently to avoid stitching any filling, then use a fine needle and thread to close the opening.

Loading Washer
We recommend washing your feather pillows in a front-loading washing machine. To balance it out, wash two pillows at a time. Feather pillows are delicate, thus they are best cleaned using a mild detergent. An organic or natural laundry detergent without any additives is considered suitable for the regular cleaning of pillows. Make sure that the water temperature is not too warm as warm or hot water temperatures could cause the fabric to shrink.

Extra Rinse Cycle for Extra Freshness
Wash your pillows on a delicate cycle for gentle cleaning. In order to be certain that all the residual detergent is removed from the pillows, we recommend running an additional rinse cycle.

Drying Feather Pillows
Put the pillows in a dryer at a low heat setting. Add a couple of clean
tennis balls pillows. You can hand fluff your pillows during the drying process by taking them out every 15-20 minutes. When confident that your pillows are completely dry, give them a good fluff before using them again.

Looking to explore more? Read our comprehensive blog post here.

Feather and down pillows usually last for up to 5-10 years when properly cared for. Your feather pillows laying flat is a sign that they are beyond their prime. One of the best characteristics of down and feather pillows is their ability to loft back to their original shape after washing. If your pillow lays flat after washing, it might be time for a shopping trip.

Read our insightful blog that further elaborates on this topic here.

Mattress Pad: Mattress pads are specially designed to protect the mattress from stains and spills while providing the sleeper with more comfort. The pad covers the top of the mattress and lies between the mattress and the bedding.

Mattress Topper: A mattress topper can improve the overall feel of your bedding. A mattress topper may relieve pressure points and provide excellent support for your neck and back. Adding a mattress topper to an ordinary mattress can make it feel extra comfortable so that you can enjoy a restful night’s sleep.

For a detailed insight on the differences, read our blog post here.

The primary purpose of a mattress topper is to improve the level of comfort your existing bed provides. In addition to enhancing the firmness of your current mattress, a mattress topper can significantly extend its longevity.

In order to prevent a mattress topper from sliding down the bed, most mattress toppers come with anchor bands or elastic straps.

Regularly fluff, flip and rotate your mattress topper to maintain its loft and plushness. In case of uneven fill distribution, push the feathers to the appropriate spot by repositioning the fill by placing it on a flat surface. Use your palm and forearm to push the feathers. 

Fitted sheets or mattress protectors are helpful in preventing damage from occasional spills and stains. Mattress protectors can be washed in the washing machine with other bedding items.

Mattress toppers tend to be heavy, and for best results, we recommend taking them to professional dry-cleaners. You can use a mattress pad to protect your mattress topper from stains and spills. Spot clean a mattress topper to reduce the frequency of getting it dry cleaned.